Before contacting us, you may find answers to your questions in our Frequently Asked Questions (FAQ) section below. It covers a wide range of topics, from booking and reservations to host guidelines and safety measures.
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The booking process on Hedzoleh is typically very quick and straightforward. Once you’ve found a listing you’d like to book, you can expect the booking process to take just a few minutes. You’ll need to enter your check-in and check-out dates, review the total cost, and confirm your reservation. Hosts usually respond to booking requests within 24 hours, and you’ll receive a confirmation email as soon as your booking is accepted. For Instant Book listings, you can secure a reservation immediately.
Hedzoleh currently offers payment on arrival option to its customers, for more flexibility electronic payment options would be integrated on the website.
Booking Questions
If your reservation request is still pending, you can make changes to it. Here’s how:
- Go to your Hedzoleh account and log in.
- Navigate to your “Inbox” and find the conversation with your host.
- In the message thread, you’ll see options to “Change” or “Cancel” the reservation request.
- Click on “Change” to adjust the reservation details, such as dates, the number of guests, or any special requests.
- Review and confirm the changes.
- Once your host accepts the updated reservation, you’ll receive a confirmation.
Please note that changes to confirmed reservations may be subject to the host’s cancellation policy, and any price differences will be reflected accordingly.
If you need to cancel a reservation request before it’s accepted, follow these steps:
- Log in to your Airbnb account.
- Go to your “Inbox” and locate the conversation with your host.
- In the message thread, you’ll see options to “Change” or “Cancel” the reservation request.
- Click on “Cancel” to proceed with the cancellation.
- Provide a reason for your cancellation if prompted.
- Confirm the cancellation.
Please remember that if your reservation request has already been accepted by the host, the cancellation policy will apply, and you may be subject to certain fees.
To check the status of your reservation, follow these steps:
- Log in to your Hedzoleh account.
- Click on your profile picture at the top right of the screen and select “Trips” from the dropdown menu.
- You’ll find a list of your upcoming and past reservations, including their current status (e.g., confirmed, pending, or completed).
If you have specific questions about a reservation, it’s a good practice to communicate directly with your host through the Hedzoleh messaging platform.
To find your reservation details, follow these simple steps:
- Log in to your Hedzoleh account.
- Click on your profile picture at the top right of the screen and select “Trips” from the dropdown menu.
- You will see a list of your upcoming and past reservations.
- Click on the reservation you want to view to access all the details, including check-in instructions, your host’s contact information, and more.
If you can’t locate your reservation or need further assistance, please reach out to our customer support team for help.
You are typically charged for a reservation when one of the following events occurs:
Instant Bookings: For listings with instant booking enabled, your payment is processed immediately when you confirm the booking.
Host’s Acceptance: For reservations that require the host’s approval, your payment is processed when the host accepts your reservation request.
Request to Book: If you send a reservation request to a host, your payment is processed when the host accepts your request.
In all cases, you’ll receive a confirmation email and a receipt once the booking is successfully processed. Be sure to review your host’s cancellation policy to understand any potential refund policies in case you need to cancel the reservation.
Help on your reservations
We understand that host cancellations can be frustrating. If your host cancels your reservation, you have a few options. First, we recommend contacting your host to understand the reason for the cancellation and see if they can help you find an alternative accommodation. If the host cannot assist you, or if you are uncomfortable with the situation, you can either request a full refund or request to be rebooked for a similar listing. Hedzoleh’s Customer Support team is available to guide you through this process and ensure you are properly accommodated.
If you’ve left something behind at an Hedzoleh apartment, we recommend taking the following steps:
Contact the Host: Reach out to your host as soon as you realize you’ve forgotten something. They may be able to assist in locating and returning your item.
Coordinate Retrieval: If the host is unable to help or if you’ve already checked out, work with the host to arrange a time for you to pick up your item.
Trust and Safety: Always prioritize safety. When meeting the host to retrieve your belongings, choose a public location or meet in the presence of a friend or family member if possible.
We recommend only booking a listing if you have received a response from the host. Open communication with your host is an important part of a successful booking experience. If you haven’t received a response, consider reaching out to other potential hosts or checking their response rate and reviews. Reliable hosts are typically responsive, and their listings often have more detailed information, making your stay more comfortable and stress-free. If a host does not respond promptly, it may indicate their availability or commitment to your stay.